Author: Andres Müller Krummenacher
Back to Software Adobe (If you do not have a licence for “Adobe Creative Cloud All Apps CC DC” yet, please order it in our IT-Shop. See these instructions!) Open https://account.adobe.com/ in a browser Situation Action https://account.adobe.com/ Enter username@ethz.ch as Email address and click Continue Repeat username@ethz.ch, enter your ETH password (mail) and click Sign in Click View plan Click Download Click Install for the desired procuct Click OK Depending on the browser you use […]
Back to Software Adobe (If you do not have a licence for “Adobe Creative Cloud All Apps CC DC” yet, please order it in our IT-Shop. See these instructions!) Open https://account.adobe.com/ in a browser Situation Action https://account.adobe.com/ Enter username@ethz.ch as Email address and click Continue Repeat username@ethz.ch, enter your ETH password (mail) and click Sign in Click View plan Click Download Click Install for the desired procuct Click OK Check “Remember my choice for aam […]
Version in Deutsch Home office possibilities Variants of RDS use Teams Video conferencing Chat Redirect phones Passwords Different networks (gess, gess-afz, gess-sipo) VPN manual Home office possibilities Activity Possibility Needs VPN Hints E-mail Webmail No http://mail.ethz.ch/ Locally configured mail program (integrated with managed device) At the first connection, during setup. Not later. Mailbox Remote App No Remote Apps RDS No Remote Desktops Access to data in personal folder on GESS-FS (Home Folder) Access […]
English version Möglichkeiten von Home-Office Varianten der RDS-Nutzung Teams Videokonferenz Chat Telefon umleiten Passwörter Unterschiedliche Netzwerke (gess, gess-afz, gess-sipo) Anleitung VPN Möglichkeiten von Home-Office Tätigkeit Möglichkeit Braucht VPN Hinweise E-Mail Webmail Nein http://mail.ethz.ch/ Lokal konfiguriertes Mail-Programm (bei verwaltetem Gerät integriert) Bei der ersten Verbindung, beim Einrichten. Später nicht mehr Mailbox Remote App Nein Remote Apps RDS Nein Remote Desktops Zugriff auf Daten im persönlichen Ordner auf GESS-FS (Home Folder) Zugriff mit Windows-File-Explorer (nicht […]
Administrative assistants have additional options: – create a ticket for another person – The entry and exit forms are only visible for administrative assistants create a ticket for another person Click “change” Search for the person you want the ticket create for Click on desired person Select the affiliation The entry and exit forms are only visible for administrative assistants
In brief – http://smartdesk.ethz.ch/ (ETH Zurich Login / SWITCHaai) – Select Incident or Service Request – If there are several affiliations with ETH, select the one to which the request refers – Select a category – Fill in subject – Select subcategory, if applicable – Fill in all form fields incl. description, upload attachments if necessary and submit In details Logon to the SmartDesk – http://smartdesk.ethz.ch/ Click “Start” Enter your credentials Select Incident or Service Request […]
What is SmartDesk The SmartDesk Portal is a web interface to the existing OTRS ticket system that allows IT tickets to be forwarded more precisely and quickly to the relevant IT support group through predefined categories and settings as well as ready-made forms. Through processes automated in the background, IT requests created via SmartDesk are no longer routed via the service desk, depending on the selected categories, but directly assigned to the responsible group. This […]
GESS Support: https://www.it.gess.ethz.ch/ SmartDesk: http://smartdesk.ethz.ch/ Mail: gess-support@gess.ethz.ch Phone: 20 400 (044 632 04 00) S4D-GESS Phone: 27 777 (044 632 77 77) ServiceDesk
Back to Software Adobe (If you do not have a licence for “Adobe Creative Cloud All Apps CC DC” yet, please order it in our IT-Shop. See these instructions!) Open “Creative Cloud Desktop App” or “Adobe Creative Cloud” depending on the operation system you are using. During this process you have to be connected to the ETH network, by cable, wireless to eduroam/eduroam-5 or with VPN. Windwos Mac by searching for it or by opening […]
(Adobe Creative Cloud All Apps CC DC) Back to Software Adobe Open a web browser and go to the website https://itshop.ethz.ch/ (If you have already ordered an Adobe license and now want to install the software, follow these instructions!) Click on the “anonymous” button or on Login to sign in. If you are signed in, you can click on «Software & Licenses» Now you can click on «Order Software» If you will see the next […]
