What is a chatbot?
The chatbot helps to quickly and easily find the right answers to the most frequently asked questions at the service desk. The goal is for the chabot to do the search within the knowledge base for the customer and only display the specific part that is needed.
What can the chatbot do?
The ChatBot is in a pilot mode, i.e. still in test mode. During this test the bot learns with every interaction. It can only answer a limited number of questions. These include the most frequently asked questions, based on the FAQ for students.
What can’t the chatbot do?
The bot cannot answer non-technical questions. The knowledge base is purely IT-relevant.
The chatbot can’t find my question
Please note that during the pilot phase the number of responses is very limited. Also, the chatbot is only marginally trained and can therefore not understand everything. With every user interaction the chatbot learns something new.
Would you like to give feedback?
As soon as you close the chat window you have the possibility to give feedback.