Category: SmartDesk

Special for administrative assistants

Administrative assistants have additional options: – create a ticket for another person – The entry and exit forms are only visible for administrative assistants create a ticket for another person Click “change” Search for the person you want the ticket create for Click on desired person Select the affiliation   The entry and exit forms are only visible for administrative assistants      

How do I create a request in SmartDesk?

In brief – http://smartdesk.ethz.ch/ (ETH Zurich Login / SWITCHaai) – Select Incident or Service Request – If there are several affiliations with ETH, select the one to which the request refers – Select a category – Fill in subject – Select subcategory, if applicable – Fill in all form fields incl. description, upload attachments if necessary and submit In details Logon to the SmartDesk – http://smartdesk.ethz.ch/ Click “Start” Enter your credentials Select Incident or Service Request […]

Smartdesk

What is SmartDesk The SmartDesk Portal is a web interface to the existing OTRS ticket system that allows IT tickets to be forwarded more precisely and quickly to the relevant IT support group through predefined categories and settings as well as ready-made forms. Through processes automated in the background, IT requests created via SmartDesk are no longer routed via the service desk, depending on the selected categories, but directly assigned to the responsible group. This […]