Apple devices

Our Apple devices (laptops and desktops) are delivered with a standard set of managed applications and customized automatically to fit in our IT environment. 
The current catalogue of common applications is listed below. Applications are deployed and maintained using a Client deployment system 

Software Standard Package

OS (10.15)

Adobe Reader

Adobe Creative Cloud

Cisco VPN

Dropbox

ETH Printers

Firefox

Flash Player

Google Chrome

Microsoft Edge

Microsoft Remote Desktop

MS Teams

Office 2016

Polybox

Skype

Sophos

VLC

Self Service 

We provide a self-service app store which gives you the ability to install apps, update software and maintain your device without a help desk ticket. 
The ETH Self Service doesn’t need an VPN Connection anymore, it will work worldwide.

You can find the ETH self service in your applications:

In the ETH self service you can find applications on demand and scripts. You can start them by clicking on “install” below the application.

Application Updates

Some applications will automatically perform the update, they use the implemented update function. These applicatinons are Google Chrome and Sophos.

We have a lot of software that does the update in the background. This affects the following list of applications:

  •  
  • Adobe Acrobat Reader DC
    Adobe Flash Player
    Dropbox
    ETH Printers
    Firefox
    Polybox
    Skype
    VLC
    Zoom Client

If you get a message, that you have to update Zoom and you can’t do it, just close this Application > reopen and the application should be updated.

 

All other applications can be updated with the ETH Self Service.
Please check the “Updates” category regularly. If you see an application in that section just click on Update and the application should be updated and dissappear from the Updates section.

Microsoft Application Updates

All Microsoft related applications can be updated with the integrated Microsoft Auto Update function.
All new versions that we provide with this function has been tested .

Click on Update all or just click manually on the application that you want to update.

OS Updates and Upgrades

Soon we will provide more information how macOS updates and upgrades can be installed.

We will also provide a Basic Setup for iOS devices like iPhones and iPads.